Q&A

Find answers to frequently asked questions here.

Orders & Payments

What payment methods do you accept?

We accept major credit cards (Visa, Mastercard, American Express), as well as payments via Apple Pay.

Has my order been successfully processed?

Once your order is confirmed, you will receive a confirmation email with a summary. Remember to check your spam folder.

Can I modify or cancel my order?

We process orders quickly. If you wish to modify or cancel your order, please contact us within 2 hours of purchase. After this time, we cannot guarantee cancellation.

Shipping & Delivery

What are the delivery times?

Delivery times depend on your destination.

  • French Antilles and French Guiana (Guadeloupe, Martinique, Saint-Martin, Saint-Barthélemy, French Guiana): 3 to 5 business days
  • Metropolitan France: 6 to 8 business days
  • Other Overseas Territories (Réunion, Mayotte, Saint-Pierre-et-Miquelon, New Caledonia, French Polynesia, Wallis and Futuna): 15 to 17 working days
  • International: Delivery time not specified
Where do you ship orders from?

All our orders are prepared and shipped from Martinique.

How can I track my order?

As soon as your order is shipped, you will receive a tracking link by email. You will be able to track your package at any time.

Do you offer international delivery?

Yes, we deliver worldwide. Shipping costs and delivery times vary depending on the destination.

Returns & Exchanges

Can I return an item?

You have 14 days from receipt to make a return, only if the product is unworn, unwashed, in its original packaging and with the label intact.

Find more information on our dedicated page: Returns & Exchanges

How do I make a return?

Please contact us via our Contact Form or at contact@lanabay.com with your order number and the item(s) concerned. We will then explain the procedure to follow.

Are returns free?

Return shipping costs are the responsibility of the customer, unless the error is ours.

Can I exchange it for a different size?

We do not offer direct exchanges. We invite you to return the item and place a new order in the desired size.

Products & Sizes

How to choose the right size?

Consult our Size Guide to find the perfect fit based on your measurements. Our swimsuits are true to size. If you have any questions, please don't hesitate to contact us.

Are your swimsuits resistant to seawater and chlorine?

Our fabrics are durable and designed for use in the sea as well as in the pool, but we recommend rinsing your swimsuit in fresh, cold water after each use.

Maintenance & Quality

How do I take care of my swimsuit?

To preserve the beauty and quality of your Lana Bay swimsuit, follow our recommendations below :

• Wash it gently by hand in fresh, cold water after each use

• Let it air dry in the shade, avoiding tumble dryers and direct sunlight

• Avoid all contact with sun oils, which can damage the fibers and dull the colors

Customer Service

How can I contact you?

For any questions, please contact us via our Contact Form or by email at contact@lanabay.com

Our team will respond to you as soon as possible, from Monday to Friday.